These Terms & Conditions ("Terms") govern your access to and use of the Handydove mobile application and related services (collectively, the "Platform"). By tapping "I agree" or continuing to use the Platform, you confirm that you have read, understood, and accept these Terms.
Handydove is a technology marketplace that helps clients discover and connect with independent service professionals. Handydove does not employ professionals, does not perform services on your behalf, and is not a party to any agreement between you and a professional. We facilitate introductions, messaging, session coordination, and optional discovery features such as Home billboards and broadcasts. Professionals who buy Home placement are advertisers on the Platform; Handydove is not endorsing their services by displaying an ad.
You must be at least 18 years old and legally able to enter into binding agreements. You are responsible for maintaining the security of your account and for all activity under it. You agree to provide accurate information, use only one account per person, and verify your phone number through our authentication process.
Handydove uses your live GPS location to show nearby professionals when you open the app. We do not track your location in the background. Location data is used to improve matching and is handled in accordance with our Privacy Policy.
Under India's Digital Personal Data Protection Act, 2023, Handydove is responsible for the personal data you give us. By accepting, you agree that we use it only for the purposes in our Privacy Policy: your phone number to sign you in and, once a professional accepts your request, so the two of you can call; your location to find professionals near you; and your requests, chats, photos, reviews and reports to run your jobs and keep the Platform safe. We never sell your data. You can see a summary of your data in Settings → Your data & privacy, correct it in your profile, and withdraw your consent at any time by deleting your account (this does not undo what was lawfully done before). You can also name someone to act for you if you die or cannot act for yourself. Handydove is only for people aged 18 or older. Grievance Officer: Haresh Shukla, support@handydove.com. We acknowledge complaints within 24 hours and resolve them within 15 days; requests to remove content that invades privacy, impersonates someone or is sexual or obscene are handled within 72 hours. If you are not satisfied, you can complain to the Data Protection Board of India.
When you request or accept a session with a professional, you enter into a direct arrangement with that individual. Handydove does not guarantee availability, timeliness, or quality of any service. You agree to communicate respectfully, provide accurate session details, and honor agreed-upon appointments to the best of your ability.
You may attach photos or other allowed media when sending a session request, and you may send photos, files, or short videos in in-app job chat. Job media is for coordinating that session only — not for public marketing. You must own the media or have permission to share it, and must not upload illegal, harmful, sexually explicit, or infringing content. Handydove may remove media or restrict accounts that violate these rules. Request and chat media are retained only for a limited time under product rules (typically about seven days, and chat media may be removed sooner after download) and are not permanent storage. Do not rely on Handydove as a backup of your files.
The Home screen may show nearby professionals and paid or complimentary billboard placements, including images and (for nationwide placements) short muted promotional videos. Ads are submitted by professionals. Handydove does not guarantee that any ad is accurate, and displaying an ad is not a recommendation. You may open an ad to view details; interaction data may be used to operate and measure placement delivery. Report misleading or abusive ads through in-app support channels when available.
Some professionals offer goods and services through a shop on Handydove ("Pro Shop"). The professional is the seller: they decide what to list, describe it and set its price, and they alone are responsible for the item, its quality, safety, legality and delivery. Handydove is a technology platform that shows shops and passes on orders; it is not the seller, does not own, stock, inspect or deliver any item, and does not guarantee any listing, price, photo, catalog or seller detail. Shops show the seller's name, nearest area, whether their phone number is verified, how long they have been on Handydove, and whether they gave an FSSAI number for food. A shop or item may be unavailable at any time.
An order is a request to the professional with the items you chose; it is not a purchase, and you pay nothing through Handydove. The professional may accept or decline it. Phone numbers are shared only after the professional accepts. Price, quantity, delivery or pickup, timing, returns, refunds and warranty are agreed directly between you and the professional, and you pay them directly. Prices shown "from" or "on request" are not final, and listed prices may change until the professional confirms your order. Handydove is not a party to that agreement and does not handle payments, refunds or exchanges for shop orders. Before you pay, check the item and the seller's details yourself. Use shop orders only for genuine requests.
If something in a shop is misleading, unsafe or not allowed, or a seller does not keep to what was agreed, you can write to the grievance officer shown on every shop (or to support@handydove.com) with the shop link, the item and what happened. We acknowledge complaints within 24 hours and resolve them within 15 days. We may remove items, catalogs or shops and restrict accounts, but we cannot force a seller to refund or deliver; for that, you may also contact the consumer commission or the National Consumer Helpline.
Payment for services is agreed between you and the professional unless otherwise stated on the Platform. You agree not to use the Platform to circumvent applicable fees, policies, or safety features. Handydove is not responsible for disputes regarding payment between you and a professional. Fees professionals pay Handydove for advertising or other Platform products are separate from any money you pay a professional for work.
You agree to treat professionals and other users with respect. Harassment, hate speech, fraud, impersonation, and abusive behavior are prohibited. Reviews and ratings must be honest and based on genuine experiences. Handydove may remove content or restrict accounts that violate community standards.
You must not post, upload, share or send anything on Handydove that: belongs to someone else and you have no right to; is obscene, pornographic or paedophilic, or invades someone's privacy, including bodily privacy; is insulting or harassing on the basis of gender, or is racially or ethnically objectionable; promotes money laundering or gambling, or enmity between groups; is harmful to children; infringes a patent, trademark, copyright or other right; deceives or misleads anyone about where a message comes from, or knowingly spreads false or misleading information; impersonates another person; threatens the unity, integrity, defence, security or sovereignty of India, its friendly relations with other countries or public order, incites an offence or obstructs an investigation; contains viruses or code meant to damage or interrupt any computer resource; or breaks any law. If you do, we may remove it, suspend or close your account, and report it to the authorities where the law requires. Removed content and the related account details are kept for 180 days, as the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 require.
The Handydove name, logo, and Platform design are owned by Handydove or its licensors. You may not copy, modify, or reverse-engineer the Platform. Content you submit (including profile text, messages, request photos, and chat media) remains yours. You grant Handydove a worldwide, non-exclusive, royalty-free license to host, process, display, and distribute that content as needed to operate, secure, and improve the Platform for the duration it is stored. You confirm you have the rights to submit it.
We may suspend or terminate your access if you violate these Terms, engage in fraudulent activity, or create risk for other users or the Platform. You may stop using Handydove at any time. Provisions that by their nature should survive termination will remain in effect.
The Platform is provided "as is" without warranties of any kind. To the fullest extent permitted by law, Handydove is not liable for indirect, incidental, or consequential damages arising from your use of the Platform, any service performed by a professional, or any advertising or discovery content shown on the Platform. Our total liability for any claim related to the Platform is limited to the amount you paid to Handydove for Platform access in the prior twelve months, if any.
Report a user or a job in the app, chat with support, or write to our Grievance Officer, Haresh Shukla, support@handydove.com. Every report and support chat gets a ticket number you can follow in Settings → Your data & privacy. We acknowledge complaints within 24 hours and resolve them within 15 days; requests to remove content that invades privacy, impersonates someone or is sexual or obscene are handled within 72 hours. If you disagree with our decision about content, you can appeal to the Grievance Appellate Committee (gac.gov.in) within 30 days. For a complaint about your personal data you can also go to the Data Protection Board of India, and for a consumer complaint to the National Consumer Helpline (1915) or a consumer commission.
Handydove's legal name, address and customer-care contact are shown under “Who we are” in our Privacy Policy (handydove.com/privacy) and in the app (Settings → Your data & privacy). Our Privacy Policy, Refund & Cancellation Policy (handydove.com/refunds) and How Results Are Ranked (handydove.com/ranking) explain how the Platform works; please read them.
We may update these Terms from time to time. When we publish a new version, you may be asked to review and accept it before continuing to use the Platform. Questions about these Terms can be sent to support@handydove.com.